TERMS AND CONDITIONS
Terms and Conditions
Welcome to The Backpack Traveller!
Thank you for using our products and services including:
• Our online store
• Product photography services
This website is operated by The Backpack Traveller LTD. Throughout these terms and conditions, the terms ‘we’, ‘us’ and ‘our’ refer to The Backpack Traveller LTD. By visiting our site and using our services, you are agreeing to these terms as well as any other terms available by hyperlink. Please read these terms and conditions carefully before using https://thebackpacktraveller.co.uk/, operated by The Backpack Traveller LTD.
1. Using Our Services-
Using our Services does not give you ownership of any Services or content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted to by law. These terms do not grant you the right to use any branding or logos used in our services. All information, text, images and content are protected by copyright.
In connection with your use of the Services, we may send you service announcements, administrative messages and other information. You may opt out of some of these communications.
We reserve the right to amend terms and conditions at any time, without prior notice to the customer.
2. Privacy Statement
We are committed to protecting your privacy. The Backpack Traveller LTD’s privacy policy explains how we use your personal data and protect your privacy when you use our Services. By using our Services, you agree that The Backpack Traveller LTD can use such data in accordance with our privacy policies.
Only authorised employees within the company who, in the course of their duties, can access and use information collected from individual customers.
We are constantly reviewing our systems and data to ensure the best possible service to our customers. Government authorities have created specific offences for unauthorised actions against computer systems and data. We will investigate such actions with a view to bringing legal action and/or civil action for damages against those responsible. - https://thebackpacktraveller.co.uk/privacy-policy
3. Accuracy of Information
The information contained on this website is provided on an ‘as is’ basis. We are not responsible for content that is or may be provided by affiliates or any other third party.
4. Products and Services
We make every effort to ensure that products, including the images and colour of products are as accurate as possible when appearing on the online store. However, we cannot guarantee that the display on the monitor or your computer will ensure complete accuracy.
5. Purchases and Ordering
Only persons over the age of 18 are eligible to place and order.
If you wish to purchase any products or services made available through our store or product photography service, you may be asked to supply certain information relevant to your purchase including;
• Name
• Address
• Email address
• Contact number
• Payment details
Personal information submitted through the store is governed by our Privacy Policy. https://thebackpacktraveller.co.uk/privacy-policy
Every order is subject to our acceptance and may be rejected if suspicious activity is suspected.
After an order is placed, a confirmation email will be sent to the email address provided. This email is an acknowledgement of your order request and does not mean the order has been accepted. No purchase contract takes place until the order has been dispatched.
If for any reason we are unable to fulfil your order, we will ensure to let you know at the earliest opportunity and a full refund will be issued if payment has already been processed and accepted.
6. Prices and Delivery
Prices and offers shown on thebackpacktraveller.co.uk website is valid at the time of purchase unless other specific terms are stated on the website.
Product prices displayed include all relevant taxes, excluding customs. The customer is responsible for any customs charges that may apply on orders outside of the United Kingdom.
Delivery charges are not included in the product price. All charges can be found on our shipping page - https://thebackpacktraveller.co.uk/shipping
We aim to dispatch and deliver orders within the estimated time frames; however, delays may occur. Please note that orders placed on weekends and bank holidays will only be processed the following working day.
You have the right to cancel your order if dispatch is delayed. If the delay lies outside of The Backpack Traveller LTD’ control, such as with delivery, the order cannot be cancelled, but can be returned in line with our returns policy. See paragraph 9. Returns, Refunds and Exchanges
Should a delay or delivery failure arise due to circumstances out of The Backpack Traveller LTD’ control such as wars, civil commotion, fires, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action, please contact us directly at the_backpack_traveller@outlook.com for more information.
Shortly after purchase, an email containing all order information will be delivered to the email address provided.
7. Payment Methods
We accept payments via:
• Credit/Debit Cards
• Apple Pay
• Paypal
8. Modifications to Services and Prices
Product and service prices are subject to change without notice.
We reserve the right to modify or discontinue products and/or services at any time without notice.
9. Returns, Refunds and Exchanges
You can return any item for a refund or exchange within 30 days of receiving your order.
If you require or would prefer a different colour or size in a product, we are happy to exchange your item once we have received your return.
Refunds and exchanges are only valid for products that are unused with original tags and free from damage and defects that have occurred after delivery. In the event that the product is damaged during transit, please contact us directly at the_backpack_traveller@outlook.com with details and photos of the damage and we can assist you once the damage has been assessed.
Refunds are valid for the price of the product only and do not include any delivery or customs charges.
Any accepted returns will be refunded to the account used to place the order within a maximum of 14 working days.
Items do not come with a pre-paid returns label and The Backpack Traveller LTD does not cover the costs of any products being returned for refund or exchange.
All backpacks come with a 3-month warranty, so if you find a fault, we will be happy to replace it providing stock availability. In the event that stock is unavailable, a full refund will be offered. The warranty does not cover damages caused by misuse or natural wear and tear caused by external impact.
For any returns or warranty claims to be processed, a receipt with proof of purchase must be presented.
For any warranty claims, please fill out the form that can be found at this link https://thebackpacktraveller.co.uk/warranty
For all information on how to return your product, please visit our Returns Page https://thebackpacktraveller.co.uk/returns
10. Liability
The Backpack Traveller LTD does not accept any liability for:
• Injury or death caused by using our products negligently.
• Damage to your computer or loss of data that results from your use of this website
• The website not being available in an uninterrupted and fully operating condition, however we will try to fix any issues as soon as they are brought to our attention
Nothing in these Terms and Conditions is intended to affect your statutory rights.
11. Governing Law
These Terms of Service and any other agreements whereby The Backpack Traveller LTD provides you with a service, shall be governed by and construed in accordance with the laws of the United Kingdom.