RETURNS

 

You can return any item for a refund or exchange within 30 days of receiving your order. 

If you require or would prefer a different colour or size in a product, we are happy to exchange your item once we have received your return. 

Refunds and exchanges are only valid for products that are unused with original tags and free from damage and defects that have occurred after delivery. In the event that the product is damaged during transit, please contact us directly at the_backpack_traveller@outlook.com with details and photos of the damage and we can assist you once the damage has been assessed. 

Refunds are valid for the price of the product only and do not include any delivery or customs charges. 

Any accepted returns will be refunded to the account used to place the order within a maximum of 14 working days.

Items do not come with a pre-paid returns label and The Backpack Traveller LTD does not cover the costs of any products being returned for refund or exchange.

 

  1. Fill out the returns slip, which you have received in your package. Populate the following designated fields; Refund or Exchange, Exchange details (if applicable) and Reason code (use numbers 1 - 6 to specify reason for return).

  2. Create your returns label with the courier of your choice (please note, The Backpack Traveller does not cover any costs for returning a product), we recommended using Royal Mail for your returns.

    • Product weight, select 2kg (with packaging included).

    • Product dimensions, 30cm x 18cm x 50cm.

    • Returns address - 13 Pasture Close, Ashton-in-Makerfield, Wigan, Greater Manchester, WN4 0LL, United Kingdom.

  3. Print out your shipping label.

  4. Repackage the product with the returns slip, you can use the original packaging that the product arrived in, or a different packaging if you prefer.

  5. Attach the shipping label to the outside of the packaging.

  6. Hand over package to your courier.

 

Warranty

All our backpacks come with a 3 month warranty that starts from the date of purchase . If you wish too return a backpack as part of a warranty claim, then please ensure you have completed the form on our warranty page.